Return Policy

Last Updated:

1. Overview

FlexiFeast is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returning or requesting refunds for our meal organization products and services. We want you to be completely satisfied with your purchase.

2. Return Period

You may request a return or refund within 30 days of your purchase date. The return period begins on the date you receive your product or gain access to your digital service. After 30 days, returns and refunds will not be accepted unless otherwise specified.

3. Eligible Products for Return

The following products are eligible for return:

  • Meal planning guides and templates
  • Strategy guides and educational materials
  • Meal plan packages
  • Digital downloads and resources

4. Return Conditions

To be eligible for a return or refund, the following conditions must be met:

  • The product must be returned within 30 days of purchase
  • For digital products, you must not have shared or distributed the content to third parties
  • The product must be in its original condition and unused
  • You must provide proof of purchase (order number or receipt)
  • The return request must include a valid reason for the return

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased more than 30 days ago
  • Digital products that have been downloaded and used extensively
  • Products that show signs of use or modification
  • Products purchased during promotional sales or clearance events (unless otherwise stated)
  • Custom or personalized meal plans that have been created specifically for you
  • Products purchased with a discount code or promotional offer (subject to specific terms)

6. How to Request a Return

To request a return or refund, follow these steps:

  1. Contact our customer service team at help@neckherbal.world with your order number
  2. Provide a detailed reason for your return request
  3. Include proof of purchase (order confirmation or receipt)
  4. For digital products, confirm that you have not shared the content with others
  5. Wait for confirmation of your return request

7. Return Process

Once your return request is approved:

  • For digital products: Your access will be revoked, and a refund will be processed
  • For physical products: You will receive return shipping instructions
  • Ship the product back to us using the provided return label or instructions
  • Include your order number in the package
  • Once we receive and inspect the product, your refund will be processed

8. Refund Processing

Refunds will be processed as follows:

  • Refunds will be issued to the original payment method used for purchase
  • Processing time for refunds is typically 5-10 business days after approval
  • Your bank or credit card company may take an additional 1-2 business days to reflect the refund
  • Refunds will include the full purchase price minus any applicable shipping costs
  • Promotional discounts or coupon codes cannot be refunded as cash

9. Partial Refunds

Partial refunds may be issued in the following circumstances:

  • If a product is damaged or defective upon receipt
  • If a product does not match the description provided
  • If you have used a portion of a digital product but wish to return the remainder
  • At the discretion of FlexiFeast management for customer satisfaction

10. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with:

  • Your order number
  • Photos or description of the damage or defect
  • Details of the issue you experienced

We will work with you to resolve the issue, which may include a replacement or full refund.

11. Subscription Services and Recurring Charges

If you have subscribed to a recurring meal plan or service:

  • You can cancel your subscription at any time
  • Cancellation will take effect at the end of your current billing period
  • No refunds will be issued for partial billing periods
  • To cancel, contact us at help@neckherbal.world or through your account settings

12. Exceptions and Special Circumstances

FlexiFeast reserves the right to make exceptions to this Return Policy in the following circumstances:

  • Products that are defective or do not meet quality standards
  • Products that do not match the description provided on our website
  • Situations where customer satisfaction is a priority
  • Cases where the return is due to our error or mistake

13. Dispute Resolution

If you have a dispute regarding a return or refund, please contact our customer service team. We will work with you to resolve the issue fairly and promptly. If you are not satisfied with our resolution, you may pursue additional remedies as permitted by law.

14. International Returns

For customers outside Finland, international return shipping costs may apply. Please contact us for specific instructions and information about return shipping costs for your location.

15. Changes to Return Policy

FlexiFeast reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of the modified policy.

16. Contact Information

For questions about our Return Policy or to request a return, please contact us:

FlexiFeast

Otakaari 5, 02150 Espoo, Finland

+358440744420

help@neckherbal.world

17. Our Commitment to Customer Satisfaction

Your satisfaction is our priority. If you are not completely satisfied with your FlexiFeast purchase, we encourage you to contact us. We will do our best to resolve any issues and ensure you have a positive experience with our meal organization products and services.